Metal Revolution Privacy Policy
Last Updated 10 April, 2019
Thank you for using our products and services! We respect your concerns about privacy and appreciate your trust and confidence in us.
Here is a summary of the information contained in this privacy policy. This summary is to help you navigate the privacy policy and it is not a substitute for reading everything! You can use the hyperlinks below to jump directly to particular sections.
What information do we need to provide the Game?
If you register an account to use the Game then we will need some information from you to set this up. We will also process some information when you use the Game (e.g., to make sure your progress is saved). If you need to get in touch with us then we will also retain some information so that we can get back in touch with you and address any concerns. More Information .
How will we use your information?
We use your information to provide the many functions and services that comprise the Game. We do not share your information with any third parties, except where we need to in order to provide the service (e.g., using our affiliates around the world to help us to deliver the Game) or we are instructed to by a court, authority or compelled by law. More Information .
Who do we share your information with?
We share your information with our affiliates around the world who help us deliver the Game and we may be required by a court or legal obligation to disclose certain information in some circumstances. More Information .
Where do we process your information?
Our servers are located in the United States and the People’s Republic of China (excluding Hong Kong, Taiwan and Macau). Our support, engineering and other teams are located in our offices around the world (including the United States and Hong Kong). More Information .
How long do we keep hold of your information?
We generally retain your information for the period for which the Game is available after which time your data is deleted (as further described in this privacy policy), unless otherwise required by applicable laws. More Information .
How can I exercise my rights over my information?
Depending on where you live, you may have certain rights with respect to your information, such as rights of access, to receive a copy of your data, or to delete your data or restrict or object to our processing of your data. More Information .
How to get in touch with us
If you have any questions about anything in this policy, or want to exercise any rights you may have, please contact us here .
How will we notify you of changes?
If there are any significant changes to this privacy policy, we will update the policy here. More Information .
Contact Information
Data Controller: NEXT Initiatives Limited. Email: dpo@thenextstudio.net
EU Representative: Tencent International Service Europe B.V. Email: eudataprotection@tencent.com
Welcome to Metal Revolution!
This privacy policy explains the when, how and why when it comes to processing of your personal information in connection with the Game, and sets out your choices and rights in relation to that information. Please read it carefully – it is important for you to understand how we collect and use your information, and how you can control it.
If you do not agree to the processing of your personal information in the way this privacy policy describes, please do not provide your information when requested and stop using the Game. By using the Game you are accepting our rules regarding your personal information as described in this privacy policy.
This Game has been developed by the Tencent group (“we”, “us”, “our”). For the purpose of EU data protection laws, the data controller of your personal information in relation to this Game is Tencent International Service Europe B.V , which is a Dutch company within the Tencent group. The registered address of Tencent International Service Europe B.V is 26.04 on the 26th floor of Amstelplein 54, 1096 BC Amsterdam, the Netherlands. Our data protection officer can be contacted at eudataprotection@tencent.com .
Please reach out to us if you have any questions or concerns regarding the processing of your personal information: you can contact us anytime at: dpo@thenextstudio.net .
The Types of Personal Information We Use
This section describes the different types of personal information we collect from you and how we collect it. If you would like to know more about specific types of data and how we use that data, please see the section entitled “How we use your personal information ” below.
The following is a high level summary of the types of personal information we use:
1. Information you provide to us (either directly or through a third party).
This Game is hosted on the Steam platform operated by Valve Corporation (referred to as “Steam”), which is not part of the Tencent group. When you register for this Game, Steam generates a Steam ID for your account and we receive this from them as well as your friends list. We also collect your date of birth.
2. Information about you generated as part of the Game (and its in-Game services)
We automatically collect certain data from you so that we can provide you with the many functions and services that comprise the Game. This includes your IP address, your player ID and your nickname when you use the Game. We also collect and store your data as follows:
· if you enable chat services, then we will process your player ID and nickname and, in the case of messages written offline, the chat content in order to deliver your messages to other users;
· if you conduct any transactions in the Game, we collect information to maintain your transaction records (Steam ID, cost and product purchased);
· if you contact our support team or provide feedback, we collect your Steam ID and any information that you provide in your communications in order to provide troubleshooting and to receive your feedback;
· if you complete an in-Game survey, we collect your Steam ID and information about you such as your age, gender, Game preferences and your Game experience; and
· if the Game crashes while you are playing, we collect the following hardware information: your operating system version, GPU model, CPU model, memory size, currently used memory size, MAC address, whether CPU is 32-bit or 64-bit, IP address and average frame rate FPS.
3. Information you generate and display in the course of using the Game
We collect and store your Game data and your Game play statistics in order to provide you with feedback and information about your Game play and progress.
Children
The Game is not intended for children. Children must not use the Game for any purpose. By children, we mean users under the age of 16 years old; or in the case of users located in Brazil, 18 years old. For Thailand, if you are over 16 years old but under the age of 20, you will need the consent of your parent or guardian.
We do not knowingly collect personal information from children under these ages for any purpose. If you believe that we have personal information of a child under these ages, please contact us at dpo@thenextstudio.net and we will delete such information.
How We Use Your Personal Information
This section provides more detail on the types of personal information we collect from you, and why. For users who live in the European Economic Area (“EEA”), it also identifies the legal basis under which we process your data.
|
Personal Information |
Use |
Legal Basis (only relevant if you are located in the EEA) |
|
Game |
||
|
Information you provide to us (either directly or through a third party) . |
||
|
Steam ID |
We receive your Steam ID from Steam when you create your account for this Game. |
Necessary to perform our contract with you to provide this Game. |
|
Date of birth |
We use your date of birth to register your account for the Game. |
Necessary to perform our contract with you to provide the Game. |
|
Friends list: your list of friends on the Steam platform from Steam, your player ID and your nickname |
We receive this information from Steam, and we use it so that you can connect with your friends. |
Necessary to perform our contract with you to provide the chat services in-Game. |
|
Information generated as part of the Game (and its in-Game services) |
||
|
Game data: your player ID, nickname, Game play statistics (including points, amount of in-Game currency), and records of Game play (including time and duration of battles, opponent ID, results, amount of points or currency obtained and ranking) |
We use this information to provide you with feedback and information about your Game play and progress. |
Necessary to perform our contract with you to provide the Game. |
|
IP address |
We use this information to match you with other players in your region and to connect you to the server in your region. |
Necessary to perform our contract with you to provide the Game. |
|
Chat data, if you enable chat services: player ID and nickname, and, in the case of messages written offline, the chat content |
If this feature is enabled, we process this information to deliver your messages to other users. |
Necessary to perform our contract with you to provide the chat services in-Game. |
|
Transaction information, if you conduct any transactions in the Game: Steam ID account information, cost, product purchased |
We use this information to maintain a record of your transaction history. |
It is in our legitimate interest to maintain details of your transaction history. |
|
Customer support and feedback data: · if you contact customer support: Steam ID and any information that you provide in your communications; · if you provide feedback: Steam ID and any information that you provide in your communications |
We use this information to provide troubleshooting, such as addressing and remediating technical issues and bugs, and to receive your feedback. |
Necessary to perform our contract with you to provide and support the Game. |
|
Survey Information, if you complete an in-Game survey: country, age, gender, Game preferences and your Game experience |
If you agree to participate in a survey conducted by us, we use this information to improve our services. |
We collect this information with your consent. |
|
Hardware information, if the Game crashes while you are playing: OS version, GPU model, CPU model, memory size, used memory, MAC address, 32-bit or 64-bit CPU distinction, IP address, average frame rate (FPS) |
We use this information to establish the cause of the crash and to improve our services, including the functionality of the Game. |
Necessary to perform our contract with you to provide the Game. |
We may collect other personal inform ation from you from time to time for specific reasons (such as a promotion in your country). When this happens, we will provide more information on any specific changes to the way we process that personal information that might differ to this privacy policy prior to collecting or processing any additional information. In some cases, that information may be shared with us with your consent – and if that is the case, we will provide you with further information on how we process that information and your rights.
The Tencent group operates around the world. Pursuant to our contract with you to provide you with this Game, your personal information will be processed on servers that may not be located where you live. No matter where our servers are located, we take appropriate measures to safeguard your rights in accordance with this privacy policy. Our servers for this Game are located in:
· the United States; and
· the People’s Republic of China (excluding Hong Kong, Taiwan, and Macau).
Only where necessary will we share your personal information with third parties. Situations where this occur are:
· Companies within the Tencent corporate group who process your personal information in order to operate this Game. All related group companies may only use your personal information in accordance with this privacy policy.
· Government and judicial authorities and law enforcement agencies. There are circumstances in which we are legally required to disclose information, including to comply with a legal obligation or processes, enforce our terms, address issues relating to security or fraud, or protect our users.
· A third party that acquires all or substantially all of us or our business. If we sell or buy any business, undergo a merger, enter into a partnership, or sell some or all of our assets we may disclose your information to the prospective buyer of such business. Under these circumstances, we will always require the prospective buyer to comply with this privacy policy.
Security of Your Personal Information
We are committed to maintaining the privacy and integrity of your personal information no matter where it is stored. We have information security and access policies that limit access to our systems and technology, and we protect data through the use of technological protection measures such as encryption.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of the information transmitted to our services; therefore we do not assume any responsibility for any transmission of your information which you do at your own risk.
We may provide links to and from the websites and/or applications of our partner, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites and/or applications have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any information to these websites and/or applications. Your acceptance or consent to this Privacy Policy does not cover your acceptance or consent to any other privacy policies.
|
Personal Information |
Retention Policy |
|
Chat data, if you enable chat services |
Stored for 3 months and thereafter will be deleted automatically. |
|
All other data |
Stored for the lifetime of the Game’s operating cycle. This information will be deleted manually within 90 days from the date the Game is discontinued. |
If we are required to retain your information beyond the retention periods set out above, for example to comply with applicable laws, we will store it separately from other types of personal information.
Your Rights
Some countries’ laws grant specific rights to users of this Game, which are set out in this section.
This section entitled “Your Rights” applies to users that are located in the European Economic Area.
The sub-sections entitled “Access”, “Correction”, and “Erasure” also apply to users that are located in Brazil and Canada.
You have certain rights in relation to the personal information we hold about you. Some of these only apply in certain circumstances (as set out in more detail below). We must respond to a request by you to exercise those rights without undue delay and at least within one month (though this may be extended by a further two months in certain circumstances). To exercise any of your rights, please contact us at dpo@thenextstudio.net.
Access
You have the right to access personal information we hold about you, how we use it, and who we share it with. You can access the personal information you have made available as part of your account by logging into your Game account. If you believe we hold any other personal information about you, please contact us at dpo@thenextstudio.net.
Portability
You have the right to receive a copy of certain personal information we process about you. This comprises any personal information we process on the basis of your consent or pursuant to our contract with you, as described above in the section “How We Use Your Personal Information ”. You have the right to receive this personal information in a structured, commonly used and machine-readable format. You also have the right to request that we transfer it to another party, with certain exceptions. We will provide further information to you about this if you make such a request.
Correction
You have the right to correct any of your personal information we hold that is inaccurate. You can access the personal information we hold about you by logging into your Game account. If you believe we hold any other personal information about you and that information is inaccurate, please contact us at dpo@thenextstudio.net .
Erasure
If there is any personal information you believe we process that you would like us to erase, please contact us at dpo@thenextstudio.net .
We may need to retain personal information if there are valid grounds under data protection laws for us to do so (for example, for the defence of legal claims or freedom of expression) but we will let you know if that is the case. Where you have requested that we erase personal information that has been made available publicly on this Game and there are grounds for erasure, we will use reasonable steps to try to tell others who are displaying the personal information or providing links to the personal information to erase it too.
Restriction of Processing to Storage Only
You have a right to require us to stop processing the personal information we hold about you other than for storage purposes in certain circumstances. Please note, however, that if we stop processing the personal information, we may use it again if there are valid grounds under data protection laws for us to do so (for example, for the defence of legal claims or for another’s protection). As above, where we agree to stop processing the personal information, we will try to tell any third party to whom we have disclosed the relevant personal information so that they can stop processing it too.
You have the right to object to our processing of your personal information. We will consider your request in other circumstances as detailed below by contacting us at dpo@thenextstudio.net .
To the extent provided by applicable laws and regulations, you may withdraw any consent you previously provided to us for certain processing activities by contacting us at dpo@thenextstudio.net. Where consent is required to process your personal information, if you do not consent to the processing or if you withdraw your consent we may not be able to deliver the expected service.
Announcements
We may from time to time send you announcements when we consider it necessary to do so (for example, when we temporarily suspend Game access for maintenance, or security, privacy or administrative-related communications). You may not opt-out of these service-related announcements, which are not promotional in nature.
Contact & Complaints
We welcome questions, comments and requests regarding this privacy policy. Please address them to dpo@thenextstudio.net .
In the event that you wish to make a complaint about how we process your personal information, please contact us in the first instance at dpo@thenextstudio.net and we will endeavour to deal with your request as soon as possible. This is without prejudice to your right to launch a claim with the data protection authority in the country in which you live or work where you consider we have infringed data protection laws.
Changes
If we make any material changes to this privacy policy,
we will post the updated privacy policy
here and notify our users within the Game. Please check
this page frequently to see any updates or changes to this privacy
policy.
SUPPLEMENTAL TERMS FOR USERS LOCATED IN
BRAZIL, CANADA, JAPAN, THE REPUBLIC OF KOREA, RUSSIA AND THAILAND
Some countries’ laws contain additional terms for users of this Game, which are set out in this section.
If you are a user located in Brazil, Canada, Japan, the Republic of Korea, Russia or Thailand, the terms set out below under the name of your country apply to you.
Brazil
In order to use the Game, you represent that you are at least 18 years old and, therefore, legally capable of entering into binding contracts.
BY ACCEPTING THIS PRIVACY POLICY, YOU EXPRESSLY STATE THAT YOU AUTHORIZE US TO COLLECT, USE, STORE, AND PROCESS YOUR PERSONAL DATA, INCLUDING, DISCLOSING TO THIRD PARTIES, TO THE EXTENT PROVIDED BY THIS PRIVACY POLICY.
Canada
Service providers
If a user located in the province of Alberta, Canada, wishes to obtain written information about our policies and practices with respect to service providers, they may contact us at dpo@thenextstudio.net . Our privacy experts who monitor this email address are also able to answer any questions users may have about the collection, use, disclosure or storage of personal information by our service providers.
Japan
You may request us to notify purposes of use of, to disclose, to make any correction to, to discontinue the use or provision of, and/or to delete any and all of your personal information which is stored by us, to the extent provided by the Act on the Protection of Personal Information of Japan. When you wish to make such requests, please contact us at dpo@thenextstudio.net .
Republic of Korea
How We Store and Share Your Personal Information
Delegation of Processing
For the performance of the Game, we delegate the processing of your personal information to the following professional service providers:
Delegatee |
Descriptions of Delegated Services |
|
Tencent America LLC |
Internal data and infrastructure services. |
|
Oriental Power Holdings Limited |
|
|
Shenzhen Tencent Computer Systems Company Limited |
Your Rights
You may exercise rights related to the protection of personal information by requesting access to your personal information or the correction, deletion or suspension of processing of your personal information, etc. pursuant to applicable laws such as the Act on Promotion of Utilization of Information and Communications Network (the “Network Act”).
You may also exercise these rights through your legal guardian or someone who has been authorized by you to exercise the right. However, in this case, you must submit a power of attorney to us in accordance with the Enforcement Regulations of the Network Act.
Upon your request, we will take necessary measures without delay in accordance with applicable laws such as the Network Act.
You can also withdraw you consent or demand a suspension of the personal information processing at any time.
Contact
To protect your personal information and handle complaints relating to your personal information, we have appointed the following department responsible for managing and protecting your personal information.
In relation to the Game:
· Data Protection Officer, responsible for the management and safety of your personal information
Russia
If you are using the Game in Russia, you consent (for the purposes of the Russian Federal Law No. 152-FZ dated 27 July 2006 “On Personal Data” (as amended) or any replacement regulations) to the processing of your information in accordance with this privacy policy. You also consent to the cross-border transfer of your information to any country where we have databases or affiliates and, in particular, to the United States and the People’s Republic of China (excluding Taiwan, Hong Kong and Macau).
The Data Controller, NEXT Initiatives Limited, is the Person Responsible for Data Processing. To exercise any applicable rights, please email: dpo@thenextstudio.net .
Thailand
By clicking “accept” below, you acknowledge that you have read, understood, and agree to this privacy policy. If you do not agree with this privacy policy, you must not use the Game.
We will also give you notice by email of any changes to this privacy policy, and give you an opportunity to reject such changes, failing which the changes will become effective as stated in the notice.